I’m an IT Technician with a strong foundation in modern IT support, device management, and infrastructure within an education environment. I’ve developed hands-on experience supporting both Apple and Windows systems, managing devices at scale, and troubleshooting real-world technical issues in a fast-paced Helpdesk setting. I take pride in being reliable, detail-oriented, and approachable, someone colleagues can depend on when things need to work properly.

I’ve actively invested time into building my skills in this space and enjoy understanding how systems integrate, scale, and stay secure. Alongside this, I have experience with networking fundamentals, asset management, and IT service processes, giving me a well-rounded view of how IT operations run day to day. A key area of focus for me is Apple device management and MDM, particularly working with Jamf and ASM.

I’m naturally someone who looks to improve systems rather than just maintain them. Whether that’s refining documentation, streamlining workflows, or learning new tools, I aim to make things more efficient and easier for both users and the IT team. I’m also comfortable stepping into new areas, asking questions, and learning quickly, especially in environments where technology is constantly evolving.

Outside of the technical side, I value clear communication and building good working relationships. IT isn’t just about fixing issues, it’s about supporting people. I aim to provide support that’s not only effective, but also straightforward and easy to understand, helping users feel confident with the technology they rely on.

Looking ahead, I’m focused on continuing to develop as an IT professional, with a particular interest in Apple-focused environments, device management, and infrastructure. I’m always open to opportunities that allow me to grow, take on responsibility, and contribute meaningfully to a team.